Frequently Asked Questions
Everything you need to know about shopping with Toybeta.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products safe for children?
Safety is our top priority. All toys sold on Toybeta are non-toxic, BPA-free, and meet or exceed global safety standards, including ASTM and CE certifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer gift wrapping services?
Yes! You can select the gift wrapping option at checkout for a small fee, and we will include a personalized note and festive packaging for your recipient.