Returns & Exchanges
At Toybeta, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original packaging. Whether you have changed your mind or received a defective product, our team is here to ensure a smooth and fair resolution.
Initiate Your Request
Log in to your Toybeta account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully place the items in their original manufacturer packaging, ensuring all manuals and accessories are included to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided by our system to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing